Thank you for choosing B&B Fences. We understand that circumstances may arise that require you to cancel or reschedule your installation. To ensure transparency and fairness, we have established the following cancellation policy:
Cancellation Timeframe: If you wish to cancel your installation, please notify us as soon as possible. We kindly request that any cancellations be made at least ten days prior to the scheduled installation date.
Cancellation Fee: In the event of a cancellation made within ten days of the installation date, a non-refundable fee of $100 will be charged to your project. This fee is intended to cover administrative and operational costs incurred during the scheduling and preparation process.
Down Payment Refund: For all cancellations made within the acceptable timeframe, the down payment made at the time of booking will be refunded. However, the refund will be subject to the deduction of the non-refundable cancellation fee of $100.
Timely Communication: It is crucial that you notify us as soon as possible regarding any cancellation or rescheduling requests. Prompt communication allows us to adjust our schedule and allocate resources efficiently. Please contact us by phone or email to initiate the cancellation process.
Rescheduling Option: If you need to reschedule your installation instead of canceling, we understand that situations may arise requiring flexibility. We will make every effort to accommodate your request, subject to availability. However, please be aware of the following important details:
Timeframe for Rescheduling: To ensure a smooth scheduling process and allow us to adjust our resources accordingly, we kindly request that any rescheduling requests be made with a minimum of ten days' notice prior to the scheduled installation date.
Non-Refundable Cancellation Fee for Rescheduling: Rescheduling within the ten-day window will result in the application of a non-refundable $100 cancellation fee. This fee helps cover the administrative and operational costs associated with rescheduling arrangements.
Rescheduling Fee for Lack of Approvals or Permits: If the need to reschedule within the ten-day window arises due to the lack of proper HOA approvals and permits required for the installation, an rescheduling fee of $100 will be applied.
Exceptions: Our cancellation policy applies to all standard cancellations. However, in cases of extreme weather conditions, natural disasters, or some other unforeseen circumstances beyond your control, we will work with you to find a suitable resolution.
We understand that cancellations can be unfortunate and unexpected, but this policy allows us to maintain the highest level of service and fair business practices. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to reach out.